HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We strive to respond to messages and emails promptly, typically within 24 hours of receiving your inquiry.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once your order is placed, our warehouse team works swiftly to prepare it for shipment within 24 hours. While we make every effort to accommodate address change requests, please email us immediately with your name and order number so we can attempt to make the necessary adjustments before your package is dispatched. Please note that once your order has left our warehouse, changes may not be possible, but we will do our utmost to assist you.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times typically range from 1 to 3 business days following the date of your order placement. While most orders are prepared within 24 hours, during peak times, processing may take up to 3 business days.
GENERAL SHIPPING INFORMATION:
Our warehouse operates Monday through Friday, excluding major holidays. Once your order is placed, it should be shipped within 1 to 2 business days, and you will receive an email notification with a tracking number. For our valued customers in countries such as the United States, Canada, Europe, the UK, Australia, and New Zealand, we primarily utilize E-Packet for shipping. Delivery times vary depending on your location, typically ranging from 5 to 25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages, which could arrive 1 to 2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
If any of your items are out of stock, we will notify you via email regarding the expected shipping date. If restocking is not anticipated within 2 weeks, a refund will be issued automatically.
ADDRESS CHANGES:
Our warehouse team acts swiftly, so if you notice an error in your shipping address, please contact us immediately with your name and order number. While we cannot guarantee changes once your order has left our warehouse, we will make every effort to assist you.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping to nearly all countries. Your shipment will typically arrive within 5 to 25 days after it's been shipped, with all orders processed within 1 or 2 days.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize for any inconvenience caused by a damaged item in your shipment. Please reach out to us with your name and order number, and we will gladly assist you further.
HOW CAN I TRACK MY ORDER?
To track your order, simply visit the "Track My Order" link on our website's homepage or in the main menu. Input your tracking number to view the current status of your package. Should you require additional assistance, please don't hesitate to contact us.
WHY ISN'T MY TRACKING NUMBER WORKING?
Please note that tracking numbers may only function for domestic orders. For international orders, it's common for tracking to be limited until the package reaches its destination country. If you encounter any issues with your tracking number, especially for domestic orders, please inform us so we can ensure the proper shipment of your items.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
For all U.S. delivery inquiries, please contact USPS at (800) 275-8777, as they assume responsibility for packages once they've been shipped from our warehouse or suppliers.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any items are missing or damaged upon receipt, please contact us immediately for resolution. Our Money Back Guarantee covers such issues within 30 days prior to the delivery of your order. To reach us for assistance, please utilize the "Contact Us" tab on our website or email us at support@glide.com.